Question 1

I can’t find the Rewards tab on the website. How do I check my rewards?

Accepted Answer

We have removed the Rewards tab to enhance your browsing experience. However, you can still access your Argos Rewards on the dedicated page: buyargos.com/pages/rewards. You can find it in the main menu under SHOP (ARGOS REWARDS) and AFFILIATES (REWARDS).

Question 2

Schedule an appointment to speak with an Argos associate.

Accepted Answer

Schedule a 15 Minute meeting with one of our helpful Argos associates. Answering your fragrances related questions or even placing your order is simple and easy.Please leave your telephone number and one of our associates will call you back at your designated time.Schedule your call back today.https://calendly.com/buyargosfragrances/15min

Question 3

Can I sample specific fragrances before purchasing a full set?

Accepted Answer

Yes, we have a discovery set that includes small samples of our popular fragrances for you to try before committing to a full bottle. Here's the link to order our samples - https://buyargos.com/collections/all/products/argos-sample-pack-of-all-fragrances-each-natural-spray-bottle-contains-2ml-06-fl-oz

Question 4

Looking for an offline store to try your fragrances

Accepted Answer

Hi, we have distributors in multiple countries. You can checkout our list of distributors & their location here- https://buyargos.com/pages/stocklists

Question 5

Do you have any promos right now?

Accepted Answer

Hello. We currently have two limited period offers- a) If you wish to purchase a single item you can use the code Argos10 for a flat 10% discount off your entire cart. b) If you wish to buy two or more fragrances you can check out our bundles offer page for upto 18% off on your order- https://buyargos.com/pages/bundles

Question 6

Is Your Order Canceled and Refunded?

Accepted Answer

In case your order has been canceled or refunded due to fraud detection? please replace your order using the PayPal Checkout option at Checkout.

Question 7

Does the display box come with fragrances?

Accepted Answer

The display box is sold separately without the fragrances. Please note that THE ARGOS FRAGRANCES LUXURY DISPLAY BOX Is Available Only In The USA, UK, Australia, And The Middle East. Orders From Other Countries Will Be Cancelled.

Question 8

What is the difference between Triumph Of Bacchus & Extrait?

Accepted Answer

Triumph Of Bacchus is EDP with 20+ % oil concentration and Triumph Of Bacchus Extrait is 40% oil.... so it is a stronger fragrance.

Question 9

I am new here. Can you suggest a fragrance?

Accepted Answer

Thank you for showing your interest in the House Of Argos. We suggest you try our discovery set that includes small samples of our popular fragrances for you to try before committing to a full bottle. Here's the link to order it - https://buyargos.com/collections/all/products/argos-sample-pack-of-all-fragrances-each-natural-spray-bottle-contains-2ml-06-fl-oz

Question 10

Do you offer free samples?

Accepted Answer

We send 1 free sample (of your choice, if stock is available) with purchase of a 30ml bottle and 2 free samples if you purchase a 100ml bottle. You can also directly order our sample set - https://buyargos.com/collections/all/products/argos-sample-pack-of-all-fragrances-each-natural-spray-bottle-contains-2ml-06-fl-oz

Question 11

How quickly are orders processed and shipped?

Accepted Answer

Orders are processed within 24–72 business hours. Domestic orders placed before 1:00 PM CST (Monday–Friday) typically ship the same day via USPS Priority Mail or FedEx Ground, based on package details. International orders typically ship within 48-72 hours via FedEx, La Poste or Chronopost.

Question 12

How long will it take to receive my order?

Accepted Answer

Orders from Argos Fragrances are typically delivered within 2 to 5 working days from dispatch for customers in the USA or France. For other countries, delivery times can vary, taking up to 3 weeks, depending on the location. Please note that orders are processed and dispatched during office hours (Monday to Friday, excluding holidays) and are subject to unforeseen circumstances.For detailed information, please visit our Shipping Policy page.

Question 13

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 14

What are the shipping terms and who is responsible for loss or damage?

Accepted Answer

All shipments are made F.O.B. from our shipping point. Title and risk of loss pass to the buyer once the order leaves our warehouse. Buyer assumes responsibility for any loss or damage in transit and should purchase insurance if needed.

Question 15

Is Argos International liable for carrier delays or issues?

Accepted Answer

Argos International is not liable for delays, loss, or damage once a package is with the carrier. This includes delays caused by weather, customs, or other unforeseen circumstances.

Question 16

What happens if there are events beyond your control (force majeure)?

Accepted Answer

We are not responsible for delays or failure to deliver due to events beyond our control (e.g., natural disasters, strikes, equipment failure, or supply chain issues).

Question 17

Is a signature required for delivery?

Accepted Answer

All orders require a signature at delivery. If you waive the signature requirement, you accept full responsibility for any lost or stolen package.

Question 18

What if my package is lost, stolen, or damaged?

Accepted Answer

We are not responsible for packages marked as delivered by the carrier but reported missing.In such cases, customers must file a claim with the carrier. USPS may require a police report to proceed.No refunds or replacements will be issued until the carrier’s investigation is complete.

Question 19

What if I refuse delivery of my order?

Accepted Answer

Refused packages (for reasons other than damage) are not eligible for refunds. Customers are responsible for all original and return shipping fees, duties, and taxes.

Question 20

When do I qualify for free shipping?

Accepted Answer

US Orders: Free shipping on orders over $100 USD.International Orders: Free shipping on most orders over $200 USD (restrictions apply).

Question 21

How are international orders shipped?

Accepted Answer

EU Orders ship via Chronopost, FedEx, or La Poste within 48–72 business hours.Rest of World: Shipped via DHL Express or FedEx.Customers are responsible for ensuring import eligibility and paying applicable customs or taxes.

Question 22

What currency are prices listed in?

Accepted Answer

Prices are in USD. International billing may reflect exchange rate conversions.

Question 23

Are there shipping restrictions?

Accepted Answer

We cannot ship to certain countries due to regulations. Please refer to our international distributor list for assistance.

Question 24

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 25

Can I get a refund if I’m not satisfied?

Accepted Answer

You may request a refund within 14 days of purchase. Contact us at info@buyargos.com to determine eligibility.

Question 26

What items are eligible for return?

Accepted Answer

• Items must be unused and in original packaging with seals (e.g., cellophane or stickers) intact. • Opened or damaged items, engraved products, and opened bubble mailers are not returnable. • Health regulations prohibit returns of opened or used fragrances.

Question 27

What items are non-returnable?

Accepted Answer

• Sample kits, rollerballs, mini sprays (50ml and under), used candles, used scent diffusers, luxury display boxes, and crystal oil attars.• Opened candles and diffusers that have been used with fragrance or oil.

Question 28

What should I do if my order arrives damaged?

Accepted Answer

• If the outer packaging is visibly damaged, please take photos and refuse delivery.• We are not liable for damage caused by carriers or for losses from natural disasters.

Question 29

How do I return an item?

Accepted Answer

Email us with your order number and reason for return.Returns must be pre-approved. In some cases, return shipping may not be required.Customers are responsible for return shipping costs and the original shipping fee will be deducted from any refund.Ship items over $75 using tracked or insured shipping.

Question 30

How are refunds processed?

Accepted Answer

• Returns are inspected upon arrival.• If approved, refunds are issued to the original payment method minus a 15% restocking fee.• Items returned used or damaged will not be refunded.

Question 31

How do international returns work?

Accepted Answer

• Contact us before shipping your return. We may offer alternative solutions.• Refunds or exchanges will be issued at our discretion.

Question 32

How are gift returns handled?

Accepted Answer

Eligible gift returns will be refunded as store credit or based on the original payment, depending on how the gift was purchased.

Question 33

Can I return items bought from other retailers?

Accepted Answer

Items purchased outside of www.buyargos.com or www.argosfragrances.co.uk are not eligible for refunds through Argos International LLC.

Question 34

I can’t find the Rewards tab on the website. How do I check my rewards?

Accepted Answer

We have removed the Rewards tab to enhance your browsing experience. However, you can still access your Argos Rewards on the dedicated page: buyargos.com/pages/rewards. You can find it in the main menu under SHOP (ARGOS REWARDS) and AFFILIATES (REWARDS).

Question 35

What should I know about allergies and skin sensitivity?

Accepted Answer

At Argos Fragrances, we prioritize the safety of our customers by offering perfumes that are meticulously crafted. Our products are cruelty-free and made without parabens, sulfates, triclosan, phthalates, mineral oil, or dyes.However, allergic reactions to specific ingredients or ingredient combinations can occur, just as they can with food or skincare products.

Question 36

How can I minimize the risk of a skin reaction?

Accepted Answer

• If you have a history of allergies or skin sensitivities, please use caution.• We strongly recommend performing a patch test on a small area of skin before regular use.• Certain ingredients—such as essential oils and alcohol—may increase sensitivity, especially when exposed to sunlight.• If you experience irritation, a rash, or a burning sensation, discontinue use immediately.

Question 37

Who can I contact with questions or concerns?

Accepted Answer

Your safety and satisfaction are our top priorities. If you have questions or concerns, please contact us at info@buyargos.com.

Argos Fragrances FAQ